hz689 Terms & Conditions

These terms and conditions ("Terms") constitute a legally binding agreement between the entity operating the hz689 platform and any user of the platform ("User" or "you"). By accessing, registering, or beginning to use the hz689 website or any related services, you are considered to have agreed to these Terms.

hz689 is an online gaming platform that provides slot games, live casino, cricket betting, and other gaming services for users in Bangladesh. These Terms apply to all sections, services, and features of the platform.

These Terms may be changed or amended by hz689 at any time. Continued use of the platform after updated Terms are published will be considered your acceptance of the updated Terms.

2.1 Age Requirement

To open an account and use the services on the hz689 platform, you must be at least 21 years of age. Participation by minors is strictly prohibited. hz689 may request a copy of a valid ID at any time to verify age.

2.2 One Person — One Account

Each individual may open and maintain only one account. If hz689's system detects multiple accounts belonging to the same person, multiple accounts from the same household, or accounts operated from the same device or IP address, those accounts may be suspended or closed and their balances forfeited.

2.3 Providing Accurate Information

At the time of registration, you must provide truthful, complete, and up-to-date information. Opening an account with incorrect or false information is a violation of these Terms and may result in account cancellation. If any of your information changes, you must notify hz689 support immediately.

2.4 Verification Process

hz689 reserves the right to conduct identity verification (KYC) at any time. During verification, users may be asked to submit a government-issued ID (national ID card, passport, etc.). Withdrawals may be held until verification is complete.

It is entirely your responsibility to keep your account password and login details confidential. Allowing third parties to use your account is prohibited. You must notify hz689 support immediately of any unauthorized access or suspicious activity on your account.

• Use a strong password and change it regularly.
• You are responsible for all activity carried out on your account, even if unauthorized use was not reported to hz689 in a timely manner.
• hz689 will never ask for your password or full card number — any such request may be a scam.
• Report any suspicious communications immediately to [email protected].

4.1 Deposits

To deposit funds into hz689, you may use bKash, Nagad, Rocket, and Upay. The minimum deposit amount is ৳300. You may only deposit from a mobile banking account registered in your own name — deposits from third-party accounts are prohibited.

4.2 Withdrawals

The minimum withdrawal amount is ৳800. Withdrawal requests are generally processed within 1 hour. Withdrawals may be delayed if account verification is not complete. Withdrawal amounts must be transferred to a mobile banking account registered in your own name.

4.3 Currency & Conversion

All transactions on hz689 are conducted in Bangladeshi Taka (BDT / ৳). The platform does not accept transactions in any foreign currency.

4.4 Transaction Cancellation

hz689 reserves the right to suspend or cancel any suspicious or inconsistent transaction. In cases of fraudulent transactions, the related funds may be forfeited and the account closed.

5.1 Welcome Bonus

New users on hz689 receive a 100% bonus on their first deposit, up to a maximum of ৳20,000. For example: depositing ৳1,000 gives a ৳1,000 bonus, making the total balance ৳2,000.

5.2 Wagering Requirement

The wagering requirement for the welcome bonus is 10 times the bonus amount. Wagering is calculated only on the bonus portion, not on the deposit. Example: ৳1,000 bonus × 10 = ৳10,000 in bets must be completed before winnings from the bonus can be withdrawn.

5.3 Bonus Usage Terms

• A bonus may only be claimed once.
• Bonus funds cannot be transferred to another user.
• hz689 reserves the right to change or cancel the terms of any promotional offer.
• Claiming a bonus through fraudulent means may result in account cancellation.
• The bonus portion cannot be withdrawn before the wagering requirement is completed.

5.4 VIP Program

The hz689 VIP program has five tiers: Bronze, Silver, Gold, Platinum, and Diamond. Each tier comes with weekly cashback benefits. It is possible to advance to higher tiers through regular active play. The specific benefits of each VIP tier are published separately on the hz689 platform.

6.1 Game Operation

All games available on hz689 are powered by third-party game providers (such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, NetEnt, Microgaming, Ezugi). The outcomes of these games are determined through Random Number Generator (RNG) technology, and neither hz689 nor the game providers predetermine results.

6.2 Technical Errors

If a server error, disconnection, or any other technical issue occurs during a game, hz689 will determine the outcome of the game based on technical records. hz689 reserves the right to void results that were clearly displayed in error or payments that were made incorrectly.

6.3 Betting Limits

hz689 sets minimum and maximum betting limits for various games. Users are advised to check the relevant betting limits before starting a game.

6.4 Cancelled Bets

Once a bet is confirmed, it generally cannot be cancelled. In special circumstances (such as a game error or incorrect market display), hz689 may cancel the bet and return the funds.

The following activities are strictly prohibited on the hz689 platform:

• Money laundering or conducting transactions using illegal funds.
• Bonus abuse — in particular, artificially completing bonus wagering requirements.
• Operating multiple accounts to take advantage of promotional offers.
• Using cheat software, bots, or automation tools in games.
• Operating an account on behalf of a third party or using a third party's funds.
• Impersonating hz689 staff or representatives to mislead others.
• Interfering with the platform's security systems or investigation processes.
• Exploiting technical errors or bugs for personal gain (reporting them to support immediately is mandatory).

If any of the above prohibited activities are detected, hz689 will immediately close the account in question, forfeit all balances, and take legal action if necessary.

8.1 Suspension by hz689

In the event of any violation of these Terms, hz689 may temporarily suspend or permanently close an account without prior notice. Withdrawals may be held while an account is suspended during an investigation.

8.2 Closure by the User

You may request the closure of your account at any time by emailing [email protected]. Any remaining balance must be withdrawn before the account is closed; inactive balances may be forfeited after a specified period.

8.3 Self-Exclusion

As part of responsible gaming, you may apply for temporary or long-term self-exclusion through hz689 support. While self-exclusion is active, access to the account will be entirely blocked.

hz689 will not be liable for the following:

• Losses during gameplay due to the user's internet disconnection or device-related issues.
• Software errors or system failures on the part of third-party game providers.
• Any loss resulting from the user's negligence or violation of these Terms.
• Force majeure events such as natural disasters, government intervention, or cyberattacks.

hz689's complete policy on the collection, storage, and use of your personal information is described in detail on our Privacy Policy page. The Privacy Policy is an integral part of these Terms.

hz689 does not sell your personal information to third parties. However, relevant information may be shared when required by regulatory authorities or legal obligations.

hz689 uses industry-standard SSL encryption and data protection protocols to ensure the security of your information.

hz689 is firmly committed to responsible gaming. Gaming is a form of entertainment — not a livelihood or a source of income. If you feel your gaming habits are getting out of control, seek help immediately.

• Only play with money you can afford to lose without financial hardship.
• Avoid gaming out of emotion or to chase losses.
• Contact hz689 support for help setting your own limits.
• Use the self-exclusion feature if needed.

To learn more about responsible gaming, visit our Responsible Gaming page.

hz689 reserves the right to revise, change, or update these Terms at any time. Updated Terms will take effect as soon as they are published on the website.

For significant changes, hz689 will attempt to notify users via email or through the platform. However, it is the user's own responsibility to stay informed of any changes. Continued use of the platform after changes have been made will be considered your acceptance of the updated Terms.