Your Privacy Is Our Priority

1. Introduction & Scope

This Privacy Policy ("Policy") is issued by the hz689 platform ("we", "our") and applies to users in Bangladesh ("you", "user"). By using the hz689.lat website, mobile site, or any related services, you are considered to have fully accepted the terms of this Policy.

hz689 believes that your personal information is not just a data point — it is part of your identity and privacy. We take this responsibility seriously. Your information is never sold to any third party for commercial purposes.

This Policy may be updated from time to time. If any changes are made, the revised version will be published on this page and the date of the change will be noted at the bottom of the Policy. Continued use of the platform will be considered acceptance of the revised Policy.

2. What Information We Collect

The following types of information may be collected when you register and use services on the hz689 platform:

A. Information You Provide Directly

• Name, username, and password
• Mobile number and email address
• Date of birth (for age verification — only users aged 21 and above may register)
• Identity document details (national ID or passport — for verification where applicable)
• Financial transaction details: bKash, Nagad, Rocket, or Upay account numbers and transaction records

B. Automatically Collected Information

• IP address and device identifier information
• Browser type and operating system
• Time of site access and navigation patterns
• Usage data collected through cookies and similar tracking technologies
• Referral source (how you arrived at the site)

C. Gaming Activity Information

• Gaming history: which games you played, how many bets you placed, win/loss records
• Deposit and withdrawal history
• Promotion and bonus usage details
• Chat or email communication history with the support team

3. Purpose of Using Information

Collected information is used only for the purposes described below. hz689 never sells your information to any third party or rents it to advertising networks.

A. Service Operation & Improvement

• Account creation, verification, and management
• Processing deposits and withdrawals — via bKash, Nagad, Rocket, and Upay
• Ensuring the uninterrupted operation of the gaming platform
• Technical improvement of systems and bug resolution

B. Security & Fraud Prevention

• Detecting unauthorized access to accounts
• Anti-money laundering (AML) checks
• Preventing multiple accounts or fraudulent activity
• Age verification and responsible gaming compliance

C. Customer Service

• Providing support via live chat and email
• Complaint resolution and investigation
• Timely resolution of user queries

D. Personalized Experience

• Game recommendations based on your preferences
• Displaying applicable promotions and bonus offers
• Tracking progress in the VIP program

4. Information Disclosure & Sharing

hz689 may share your information with third parties only in the following limited circumstances:

• Service Provider Partners: Payment processors (bKash, Nagad, Rocket, Upay), cybersecurity providers, and hosting providers — who operate solely under hz689's instructions and are bound by separate confidentiality agreements.
• Legal Obligations: Information may be provided in response to a court order or a lawful request from a government authority.
• Fraud Investigation: Information may be shared with relevant authorities to investigate potential fraud or criminal activity.
• Business Restructuring: In the event of a merger, acquisition, or corporate restructuring of hz689, information may be transferred — however, the new controller will also be required to provide equivalent protections under this Policy.

Outside the circumstances described above, no information will be disclosed without your consent. hz689 never sells your information.

5. Cookies & Tracking Technologies

The hz689 website uses cookies and similar technologies. Cookies are small text files stored in your browser that help recognize you on future visits.

Types of cookies we use:

• Essential Cookies: Required for the core functions of the site — maintaining login sessions, storing security tokens, etc. These cannot be disabled.
• Functional Cookies: For remembering language preferences, device settings, and personalization.
• Analytics Cookies: For understanding how many users visit which pages — helping improve the quality of the site. To disable these cookies, change your browser settings.

You can restrict or reject cookies by changing your browser settings. However, disabling essential cookies may affect some functions of the site.

6. Data Retention Period

hz689 retains your information for as long as necessary — that is, for as long as your account is active or as required to provide services. Even after an account is closed, certain information may be retained for the following reasons:

• To meet legal and regulatory obligations
• For dispute resolution and investigation
• To fulfill anti-money laundering record-keeping requirements
• To maintain fraud prevention history

Once the above purposes have been fulfilled, information is securely deleted or anonymized so that you can no longer be identified.

7. Data Security Measures

hz689 uses industry-standard technical and administrative measures to protect your information:

• SSL (Secure Socket Layer) encryption — protection during data transmission
• Password hashing — passwords are never stored in plain text
• Regular security audits and vulnerability assessments
• Restricted staff access — only authorized personnel can view sensitive information
• Two-Factor Authentication option
• Firewall and intrusion detection systems

That said, no data transmission over the internet is 100% secure. Use a strong password for your account and do not share it with anyone.

To exercise any of the above rights, please contact our support team. We will try to respond within a maximum of 30 working days. Processing of the request will begin after identity verification.

9. Information of Minors

The hz689 platform is intended only for individuals aged 21 and above. We do not knowingly collect personal information from any minor. Age is verified at the time of registration.

If we become aware that we have inadvertently collected information from a minor, that information will be deleted immediately and the associated account will be closed. If you become aware of any such incident, please contact us.

10. Third-Party Links & Services

If the hz689.lat website contains links to other external websites, those sites have their own privacy policies. hz689 is not responsible for the information collection or usage practices of those sites. You are advised to read the privacy policy of any external site before visiting it.

11. Responsible Gaming & Use of Information

hz689 believes in responsible gaming. Your gaming behavior data is analyzed to identify potentially risky patterns. This information is used to:

• Create personalized safety alerts for you
• Help enforce self-imposed limits (deposit limits, session limits)
• Facilitate self-exclusion when needed

To learn more about responsible gaming, visit our Responsible Gaming page.

12. Changes to the Policy

If this Privacy Policy needs to be updated, the revised version will be published on this page. For significant changes, a notification will be sent to your registered email or within the platform. Continued use of hz689 after any changes will be considered acceptance of the revised Policy.

If a change to the Policy does not work in your favor, you may close your account and request deletion of your information at any time.

13. Contact Us

If you have any questions, concerns, or requests to exercise your data rights regarding this Privacy Policy, please contact us:

This policy was last reviewed in 2026.